Payiano Refund Policy

At Payiano, we pride ourselves in providing our customers with premier payment processing services. However, we understand that there may be instances where a customer may require a refund on a transaction that was processed through our platform. Our refund policy is designed to provide clear guidelines for our customers on how to request a refund and how we will process those refunds.

Refund Requests:

Customers must contact us to initiate a refund request. Requests should be submitted through our customer service email address or by calling our customer support team. The customer must provide the following information to process the refund:

• Transaction ID
• Date of the Transaction
• Amount of the Transaction
• Reason for requesting a refund

We will process refunds in the following circumstances:

• Payment was made in error by the customer
• Payment was made without the customer's consent
• The services provided were not as described

We will not provide refunds under the following circumstances:

• The request is made after 3 days of the transaction date
• The customer has a dispute or issue with the product or service provider
• The customer provided incorrect or misleading information during the transaction
• The transaction was completed fraudulently

Refund Process:

Once we receive a refund request, our customer support team will investigate the matter and notify the customer of the decision. If the refund is approved, the customer will receive a full refund of the original transaction amount. Refunds will be processed within 5-7 business days and the customer will be notified once the refund has been issued.If you have any questions regarding our refund policy or need to submit a refund request, please contact our customer service team at the provided email address or phone number.Payiano values our customers and we are committed to providing excellent service. We appreciate your business and your trust in our payment processing services.